The West Africa Affiliation of Buyer Service Professionals (WAACSP) has introduced the launch of a brand new skilled certification in digital help, marking a major step within the organisation’s efforts to upskill professionals throughout the ECOWAS area.

The announcement, made in a press launch dated April 2, 2025, revealed that the Digital Assistant Fundamentals program has been absolutely upgraded to a standalone skilled certification. Now titled the Skilled Certification in Digital Assistant, the course turns into the third skilled certification supplied by WAACSP, becoming a member of the Primary (2015) and Superior (2021) certifications in customer support.

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In line with WAACSP, the choice follows profitable pilot classes throughout the 2024 ECOWAS Buyer Service Certification (2nd Weight loss plan), the January 2025 Off-Weight loss plan coaching, and two capacity-building workshops held throughout the 2024 Buyer Service Week and 2025 Annual Refresher Course.

The brand new program consists of three core modules, specializing in sensible coaching, instruments and functions, and greatest practices in digital help. Graduates will earn the title WAACSP-Licensed Digital Assistant Skilled.

Oroma Unufe, who leads the facilitation workforce, brings intensive expertise and lately accomplished the WAACSP Trainers’ Coaching 2025 Cohort. “This improve is a response to the rising demand for distant work abilities throughout Africa,” Unufe stated. “Our purpose is to arrange professionals not only for jobs, however for long-term, sustainable careers.”

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Christian Anozie, WAACSP head of administration, emphasised this system’s broader significance: “We’re not simply certifying abilities—we’re contributing to the area’s financial transformation by means of related, globally acknowledged coaching.”

Since 2016, WAACSP has licensed over 5,000 professionals throughout its packages. The organisation says it stays dedicated to increasing academic alternatives that create each social and financial influence throughout West Africa.

The brand new certification will debut with the first Weight loss plan of the 2025 ECOWAS Skilled Certification in Buyer Service.